Order Management

How to View Order Fulfillment Info?

1. Login to your webShaper control panel. 2. Go to Orders and click View Orders.     3. Go to your order and click View. 4. Scroll down and go to Order Info section. 5. Click View Fulfillment Info.     6. You will see your order fulfillment with all the details.     7. […]

How to Create Partially Shipped Order?

For now webShaper will no longer have the Manage Partial Shipment button. This is because order fulfillment feature also can be use to Manage Partial Shipment.   1. Click on the Edit. 2. Click on Update Order Status.     3. Kindly insert your Shipping Provider, select Date Shipped and Tracking Number. 4. If you want […]

How to Reset the Order status to Pending?

1. Click on the Fulfillment. 2. Go to Manage Fulfillments. 3. Click on the Delete button. 4. Click on Back button. 5. Click on the Edit. 6. Click on Update Order Status. 7. Click on the Reset to Pending button.

How To Cancel Your Order (Order Fulfillment)

Before start, kindly follow Order Fulfillment tutorial to update order status from “Processed” to “Shipped”. 1. Go to Fulfillment > Manage Fulfillment. 2. Click Delete. 3. Click Back. 4. Go to Edit and click Update Order Status. 5. Click Reset To Pending. 6. Click OK. 7. Again, go to Edit and click Update Order Status. […]

How To Do Order Fulfillment?

1. Login to webShaper control panel > Orders > View Orders. 2. Go to your order and click View. 3. Hover your mouse to Edit, and click Update Order Status. Note: Make sure your order status is Processed.     4. On Create Fulfillment order page, you can choose your own carrier, either: Default – […]

How to Allow Customer to Upload Transaction Slip For Offline Order?

Before you upload transaction slip, make sure you have activate Allow Customer Upload Transaction Slip For Offline Order and Allow Customer Upload Image For Order Items. To do that, you need to: 1. Go to webShaper store control panel. 2. Click Settings. 3. On Store Settings section, click Order Settings. 4. On Image Attachment section, tick […]

How to set up GO!SMS ?

As a merchant it is important for you to keep updating your customers about their order status. And the best way to do so is via SMS. webShaper is giving you a new SMS service provider (GO!SMS) to make this process easier for you!     Here are the steps to activate this GO!SMS in […]

How To Export Orders?

Export Orders is use for merchant to view their order details in certain amount of time in .csv file.   1. Go to your webShaper store control panel. 2. Click Orders. 3. Click View Orders.     4. Choose which order status you want to export using the drop down Filter By button. They are: […]

How To Process Incomplete Orders?

This tutorial will teach you how to process your Incomplete Order Status from Incomplete -> Pending. 1.  Go to Orders. 2. Click View Orders. 3. Select an Order, that is Incomplete. Or you can search at the Filter By drop down menu.     4. Click View. 5. On the View Order Status, click Edit. 6. On the drop […]

Printer Asterix ST-EP4 Setup Guideline

Step 1: Identify Your Router Local Area Network (LAN) IP Address Go to Control Panel -> Network and Internet -> Network and Sharing Center. The window as shown below should appear: (The window shown might be different due to different Windows Version) Click on your connected wifi, the format should appear like this. Wi-fi (<Your […]

How to edit Order Details for Processed Order?

What should you do when customer want to change product when the order is already processed? In simple word, you have to cancel the order, reset the order and change the order details.   Here is the steps on how to do that.   1. Go to Orders 2. Click on View Orders 3. Click […]

How to Set Printer for Consignment Note?

Setting printer is always challenging. We try our best to cover all of possible situations in this tutorial. Before start, please check for the biggest paper size that your printer capable of. If you have no idea about that, you can simply count marks on your printer where you insert paper. Starting from 0 and every mark […]

New SMS service with Twilio

As a merchant it is important for you to keep updating your customers about their order status, and the best way to do so is via SMS. webShaper is giving you a new SMS service provider (Twilio) to make this process easier for you! Here are the steps to activate this service: Step 1 : […]

How to your Delete Orders?

webShaper allows you to delete orders at two particular times:   when the order has been left incomplete by the user when the order has been cancelled by you.   Understanding what makes an Order Incomplete? An Order is incomplete when customer doesn’t finish the entire transaction, meaning, they don’t get to the confirmation stage […]

Understanding How to Work with your Orders

Understanding your Order Status When it comes to the order status, the list below shows what the Order Status is at any given time: Pending: You haven’t received your Offline Payment. (You will receive an email from the customers) Processed: You have received Payment, either Offline or Online but Shipping has not taken place yet. (You will receive an […]

How to Handle Mail & Telephone Order?(Manual Order)

If your customers do not like the idea of online payment, you can set up manual order to capture any offline order such as Mail Order and Telephone Order.   If you were to accept offline orders from your customers, these are the details that you will have to get from them: Customer’s Name Email […]

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